Customer Service

ORDER PROCESSING


Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays and will ship within 72 hours pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day and will ship within 72 hours. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. Wisdom Products will contact you with a follow-up email if we need additional identification provided for credit verification.
PAYMENT

Credit Cards


Check or Money Orders
To pay by check or money order, please select check / money order as the option for method of payment. Print out your completed order with order number and mail it to:

    Wisdom Products
    5333 E Slauson Ave Suite B
    Commerce, CA 90040
    United States of America


All funds must be in U.S. dollar currency. Personal checks are subject to clearance (approximately 7 business days) before an order is processed. Checks must have street address (no PO Box) and supply phone number. All returned checks will be charged a $10.00 fee and no further orders will be processed until account is paid in full. We do not accept personal checks outside of the U.S.

To download a printable PDF version of our mail order form, please click here. If you do not have Adobe Acrobat Reader, click here to download it.

SALES TAX
Wisdom Products is required to charge local sales tax in states where we have a physical presence. We collect tax for deliveries to California.

How will I know that my order was accepted?
After you click "Place Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also check the status of your order by logging into My Account. Click on “My Orders” to review order status.

When will I be charged?
Once your order is placed your credit card will be authorized. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.

Back Order Policy
Wisdom Products does not backorder. If we cannot fill your order complete within a reasonable amount of time, we will ship your order less the missing item/s. If payment method is credit card we will only charge you for items shipped.