Customer Service

INTERNATIONAL SHIPPING


GUIDELINES
Please note: we cannot ship aerosol sprays outside of the United States or to any U.S. territories.

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import dues and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Please note shipping charges may vary. If actual shipping charges are less than shown we will charge the correct shipping and handling amount. If shipping charges are more than quoted we will contact you with the correct shipping charges.
REFUSED SHIPMENTS
If you decide to refuse any shipments from Wisdom Products, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Wisdom Products. This amount will be subtracted from your merchandise refund.

SHIPMENT DAMAGES AND/OR SHORTAGES
Should packages being received be damaged, broken or opened resulting in shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier. Retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items. Packaging is done very carefully, however due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding packaging. If you see that an item and/or items are missing you must file a claim to Wisdom Product within 5 days of receipt of order.